Refund and Returns Policy

Refund Policy

1. Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.

2. Merchant must detail the return, refund, and cancellation policy clearly on the Website to inform Cardholders of their rights and responsibilities

   • The wrong product was sent by the merchant.
   • The product is defective.
   • The product was damaged in shipping.
   • The product is tampered.

Return Policy

1. We accept returns within 14 days of receipt, only if their delivery packaging has not been opened or the products are damaged or wrong product. Please notify us and return the box in its original packaging. In such instances, we will endeavour to send you another or refund the payment. We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging. If all these conditions are met, please request the collection from our delivery team by calling us: +971 4 336 39 25 or informing us by e-mail: info@plywoodshop.ae. Our concern team will arrange collection if you used delivery service by us. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable.

Cancellation Policy

1. Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45 days for the refund transfer to be completed.

Any question?

Contact us at info@plywoodshop.ae for questions related to refunds and returns.